No hassle 14 Days returns policy for Exchanges or Refunds. We offer all customers a 14 days right-to-return policy. If you are not 100% satisfied with your item(s) then please contact us via email with your original order number and order details and let us know what you wish to do.
You can return any item to us within 14 days of receiving your order and ask for a refund or an exchange. Unfortunately we cannot refund or exchange returned items that have clearly been worn, washed, soiled or intentionally damaged. If in our opinion any of these situations apply to a returned item then we reserve the right to refusal of refund.
Return shipping costs for items of the wrong size, style or colour will need to be paid by the customer. The same applies for items that are simply no longer desired for whatever reason upon receipt of goods. Union 9 will cover the return shipping costs for items with clear manufacturing faults or items that have been sent in error.
If you wish to return an item for an exchange then you will also need to cover the new postage costs that we will incur with shipping the replacement item. For European exchanges please include £3.50 with the returned item. Or alternatively we can issue a PayPal invoice. For international exchanges you will need to pay an additional €4.50. We will issue a PayPal invoice prior to shipping the new item. We will only ship new items when we have received the additional shipping payment. We will only issue a refund or make an exchange upon receiving the returned item(s) in full resale condition to the returns address.
Any questions or queries just send a quick message and we will get back to you.