Information page, shipping, payment etc

F.A.Q


WHAT IS THE METHOD OF SHIPPING?


For orders within Germany the cost is €1.45 for single shirts. For larger orders shipping will be calculated upon checkout but we always keep postage to the lowest possible cost.

We ship worldwide via DHL. We offer a flat rate of €6.20 (about the same in dollars) worldwide for single shirts. Hoodies are €9.20. For bigger orders of 3 or more items we can offer a combined shipping rate. This will be calculated upon checkout but we always keep postage to the lowest possible cost.

Orders within Germany are cheaper and detailed within Shipping section.

*NOTE: All orders are shipped from Berlin, Germany


WHAT TYPE/BRAND OF SHIRT WILL I RECEIVE?

Most of our own brand T-shirts are printed on either B&C E190, Sol Imperial or Gildan Premium shirts, they are 100% cotton tees. Hoodies are mainly Gildan. They are all general sizes, loose fitting so for example if you usually wear a medium then you should probably go with that here.

HOW DO I DECIDE WHAT SIZE SHIRT TO ORDER?

Click on the "Size Chart image"  next to the shirt images. It's fairly clear to find your size but if you're unsure then just get in touch before ordering. The sizes are pretty regular so if you usually wear a Medium then you should probably order it here. The shirts are preshrunk so there is little shrinkage as long as you don't wash them too hot.


WHAT IF IT'S TOO BIG?

Tough!! No you can exchange it but will have to cover the postage. Each shirt or Hoody as a size chart in the photos of the items page. Take a look at this and if you're unsure you could compare the sizing with a shirt that you already own.

We cannot exchange personally printed shirts so it is important to check the sizing before placing your order. Check the size chart and compare with a shirt you already own.


CAN I RETURN OR EXCHANGE THE SHIRT(S) I PURCHASED?

Absolutely. We stand behind everything we sell and want you to love your shirt! In the event that you are unhappy with your order, you may return or exchange it within 15 days of the purchase date. Please let us know first by e-mail when returning the item. When returning an item, please make sure to include a note that specifies whether you would like to be reimbursed or sent a new shirt. You will be responsible for shipping the item to us, and we will be responsible for shipping the item back to you.

NOTE: Unfortunately we cannot accept washed and/or worn shirts as a return or exchange.


Send returns to:

Union 9
Darren Johnson
Elbestr 23
Berlin, 12045
Germany


HOW CAN I PAY?

At The moment you can pay with Paypal or Credit card via direct checkout. If you would like to pay via a bank transfer then get in touch before placing your order and we can send you an invoice via email.  It's fairly simple process but If your having problems with this, just send us a quick message.


WILL MY INFORMATION BE SECURE?

Spam is so not cool and neither is Fraud - that's why we don't rent, loan, sell or distribute your information or our newsletter e-mails to anyone. Your privacy is important to us and is completely guaranteed. When you give us your personal information such as e-mail, address or phone number during the ordering and checkout process, they are used for order confirmation purposes only. Also we never store your credit card info.


CAN I PAY WITH A CHEQUE?

At the minute we don not accept cheques.


WE LOVE UNION 9, SO WHAT CAN WE DO?

If you love our stuff and have a blog or Web site, then a link or write up is always welcome! Also if you wanna e-mail us photos of you wearing our stuff we will post it on Instagram, Pinterest etc

For the serious bloggers out there we have an affiliate program where you can make some money by promoting out site. Contact us for more info on this.


IF YOU HAVE ANY OTHER QUESTIONS OR QUERIES?

You can e-mail us at:
info (at) union-nine.com - General questions
sales (at) union-nine.com - Product Inquiries

Copyright © 2018 union-nine.com. All rights reserved.

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